Privacy Notice

When you create or use a FireProofSOP account, we process the account details used to operate it, such as your name and email address. We also process workspace details, including workspace name, member roles, plan and subscription status, and feedback you choose to send from the product.

Workspace owners and administrators may invite teammates by email. FireProofSOP uses that information to create and manage access to the workspace.

FireProofSOP processes the documents and process content that authorized workspace members add to the product. This can include uploaded PDF, DOCX, and TXT files, pasted SOP text, document titles, file details, versions, departments, and related workspace content.

To make your SOPs searchable and available for cited answers, the product extracts and organizes their content. It also processes the questions, training modules, assignments, acknowledgements, and answer activity created in your workspace when you use those features.

We process product activity needed to run and improve FireProofSOP, such as sign-in and workspace activity, document processing status, feature interactions, and information about how visitors reach and move through public pages and checkout handoffs.

FireProofSOP uses PostHog for site analytics when that service is enabled for the site. PostHog is configured to use cookies and local storage for analytics. Authentication, invitation, recovery, and private workspace pages are excluded from event capture. Public-page events omit query strings, fragments, referrers, and unapproved properties. Session recording and automatic interaction capture are disabled. We also use cookies and similar browser storage where needed to operate sign-in and the site.

SOP text and questions are sent to OpenAI to create search embeddings and cited answers. When video rendering is configured, training scripts and cited SOP excerpts are sent to the configured video renderer. Avoid uploading unnecessary personal data, credentials, or secrets. Provider retention and any required contractual controls should be confirmed with FireProofSOP support before uploading sensitive material.

Subscription checkout is hosted by the MadeThis platform. When you follow a checkout link, payment information is entered with the hosted checkout rather than collected directly by the FireProofSOP application. We receive and use subscription and checkout status to provide the selected plan.

We use Convex to support application data, authentication, and file storage. We use the MadeThis platform for hosted checkout and product-related email delivery, such as password reset and workspace invitation messages. These providers process information as needed to provide their services to FireProofSOP.

You can choose whether to provide workspace content, and workspace owners and administrators can manage who has access to their workspace. You can also use your workspace settings to manage available account and team information.

For privacy questions or to request help with your account, contact us at support@fireproofsop.com.

We may update this Privacy Notice as FireProofSOP changes. When we do, we will post the updated notice here and revise its effective date.